Refund Policy
Thank you for choosing our acrylic cups to meet your needs. We will strive to provide you with high-quality products and excellent customer service. If you are not satisfied with the products you purchase from us, we will help you through our return policy.
1.Return Time and Eligibility
We accept returns within 30 days of delivery, but the premise is to be eligible for return. Your product must be unused, undamaged and in the same condition as when you received it. It must be in the original packaging.
2.Receive damaged or defective products
If the product you received is defective, we apologize for this. At the same time, please contact us at info@acryliccup.com. Please be sure to provide clear photos of the damaged product and its packaging. We will evaluate the situation and provide you with a return refund or replacement product service.
3.Return Process
Before returning your product, please follow the steps below: Contact us at info@acryliccup.com within 30 days of receiving your purchased product and provide your product order number, product problem description and any related photos of the product. We will review your request and provide you with relevant policies regarding returns. 4. Return Shipping: Except for damaged or defective merchandise, return shipping is the responsibility of the customer.
5.Refunds: Once we receive and inspect your return, we will send you an email to notify you that we have received your return. We will also notify you if your refund has been approved. If approved, we will process your refund and automatically credit your original payment method within 5-10 business days, depending on your payment provider’s policies. 6. Exchanges: If you would like to exchange an item, please follow the return process above. 7. Non-returnable items: Items that have been used, personalized, custom, or crafted are not eligible for return. 8. Contact Us: If you have any questions about our return policy, please feel free to contact us. We are here to help.